Concierge Services | Broker One
More Than the Voice of Your Brand
CUSTOMERS WANT TO BE HEARD. WE HELP YOU LISTEN.
Because the person who answers your phone is often times the first experience a customer has with your brand, it’s vital for those individuals to be highly trained and customer-centric. We take great care in selecting and training the best people for that important task and have rigorous processes in place to ensure consistent quality at all times. Our values are aligned with one goal – happy people. Let us help your business grow with our unparalleled approach to customer service and ensure that we represent your brand just like you would.
Customer Service Expertise
NEVER MISS A CALL. NEVER MISS A DEAL. CALL ANSWER.
Innovative Vision has a proven track record of delivering quality Customer Experience within the mortgage and real estate industries.
We employ a Customer Service team of over 400 inbound agents specializing in:
- Inbound Voice Answering + Sales Lead Capture
- Tier 1 Customer Service
- Tier 2 & 3 Customer Support
- Email & Chat Support
- Social Media Support
- Personally scripted Thank you call: 7 days after closing your client will be called on your behalf to make sure they had an amazing
“client experience” also to inform them of all affinity products/discounts and let’s not forget we also ask for a referral.
- Personally scripted mortgage anniversary call: your clients will receive a call on every mortgage anniversary to make sure their
mortgage needs are met and inform them of all affinity products/discounts and let’s not forget to ask for a referral.
- Personally scripted renewal call. Your clients will receive a call on every mortgage renewal to make sure you retain your clients.