Retention & Retirement | Broker One

Broker One > Programs/Services > Retention & Retirement

Retention Calling

RETENTION. RETENTION. RETENTION.

The ”Mortgage Retention Team” acts as a key point of contact between the broker and the client.

• We will act as the last point of contact and will manage your outbound calls and emails to proactively and positively promote renewing their mortgages with you.
• Our team will recognize your customer’s needs and requirements while focusing on their priorities to ensure they receive the best advice regarding all your Mortgage Broker Products.
• Our team will provide feedback and reporting to Mortgage Brokers regarding there customer comments to ensure the client experience is positive.
• Target: MRT” targets start at 70%.
• Retention team will customize a program built for you; targeting your personal needs and business lines

Program Details

1. Personally scripted Thank you call: 7 days after closing your client will be called on your behalf to make sure they had a amazing “client experience” also to inform them of all affinity products/discounts and lets not forget we also ask for a referral.
2. Personally scripted mortgage anniversary call: your clients will receive a call on every mortgage anniversary to make sure there mortgage needs are met and inform them of all affinity products/discounts and lets not forget to ask for a referral.
3. Personally scripted renewal call. Your clients will receive a call on every mortgage renewal to make sure you retain your clients.